Hi Paolo,
What you describe is a standard functionality in C4C. We call it Broadcasts. It is part of the Business Analytics workcenter.
Function
- Key users can schedule Browser-based reports to broadcast to C4C or non-C4C users via email at a configured schedule
- Report broadcast Format -- MS Office XML for Excel, CSV and URL to the concerned report
- Schedule a broadcast in multiples of days, weeks & months with ability to provide start and end dates for the schedule
- Option to generate a broadcast report in the context of the recipient (for C4C users), else in the context of the broadcast creator
Business Value
- Allows management to receive periodic reports on key areas without having to logging into system
- Allows non-C4C users to have periodic access to Cloud for Customer analytical data to make informed decisions
Best regards,
Sven